Refund policy

Effective Date: February 20,2026

Thank you for shopping with Vonda Creations. We take pride in creating quality custom products. Please review our return and refund policy carefully before making a purchase.

1. Custom & Personalized Items

Because many of our products are custom-made and personalized, all custom orders are final sale.

We do not accept returns or offer refunds on:

  • Personalized items

  • Custom apparel

  • Special design requests

  • Sale or clearance items

Please double-check sizes, colors, spelling, and design details before placing your order.

2. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

You must contact us within 3–5 business days of delivery.

Please email:

  • Your order number

  • A description of the issue

  • Clear photos of the item

Once reviewed, we may:

  • Replace the item

  • Offer store credit

  • Issue a refund (if applicable)

3. Non-Custom Items (If Applicable)

If we offer non-custom items, they may be returned within 14 days of delivery if:

  • Item is unused

  • Item is unworn

  • Item is in original packaging

  • Item is in original condition

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refund Processing

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for processing

  • Shipping costs are non-refundable

5. Order Cancellations

Orders may only be canceled within 24 hours of purchase.
After production has started, cancellations are not allowed.

6. Contact Us

If you have any questions about your order, please contact:

Vonda Creations
Email: vondacreations@icloud.com
Phone: 502-442-4186